Privacy Policy

Your privacy is important to us and we are committed to protecting and respecting your personal data in accordance with the Data Protection Act 1998 (DPA) and the EU General Data Protection Regulation (GDPR) 2018.

Our 'Privacy Policy' defines when and why we collect personal information from those who we contact or who contact us. It also explains how we use personal data, the conditions under which we may disclose it to others and how we keep it secure.

Please be aware, that by using our website, you’re agreeing to be bound by our 'Privacy Policy'.

Who are we? 

Method Safety and Security Ltd. and its group companies (=Method) is the ‘Controller’ of the personal data that you provide to us. Our registered office is Method House, 3 Davis Crescent, Hitchin, Hertfordshire SG5 3RB.

How to contact us about data privacy 

Any questions regarding this 'Privacy Policy' and our privacy practices should be sent by email to support@methodsands.com or in writing to Method Safety and Security Ltd., Method House, 3 Davis Crescent, Hitchin, Hertfordshire SG5 3RB.

When will we collect information from you? 

We collect information about you when you use our website or contact us by other means eg: email, telephone or face-to-face.

What type of information is collected from you?

• Enquiry / contact forms - When you contact us about our training, consultancy and services we may request personal details such as your name, telephone number, email address, and the company for whom you work
• Training Course Application forms - You may be requested to complete a “Training Course Application Form” that requires you to supply personal information about yourself and the references who you wish to support your course application

How is your information used?

We may use your information to

• Respond to your enquiries
• Confirm the information supplied by yourself with your nominated references as part of a training course application process
• Carry out our obligations arising from any contracts entered into by you and us
• Seek your views or comments on the services we provide
• Update you with changes to our services and business
• Send you communications which you have requested and that may be of interest to you

How long do we keep your information?

If you purchase training, consultancy or services from us, then under UK company law we are required to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it can be erased on your request. We will hold your personal information on our systems indefinitely for marketing purposes or until you notify us that you no longer wish us to do so, unless your request contradicts our statutory obligations.

Who has access to your information?

We will not, under any circumstances share, sell or rent your personal information to third parties.

IT service providers

We use third party cloud-based service providers to support a number of our business operations. We will only input your personal information into these systems when that is absolutely necessary in order to deliver and promote our training, consultancy and services.

For example, your email data may be processed by a 3rd party email processor that specialises in the delivery of email newsletter services.

As a course provider for various certified training programmes, we are also obliged to submit your application data and examination material to support the certification process.

Restricting marketing communications

You have a choice about whether or not you wish to receive marketing information or service notifications from us and you can withdraw this consent at any time by unsubscribing from marketing communications or contacting us directly. We aim to cease the delivery of all marketing communications to you immediately on receipt on your objection or un-subscription.

How you can access, update and delete your information?

• You have the right to ask for a copy of the information we hold about you. You can request a copy of this data at any time by contacting us directly. We will, where possible, supply your personal data in a suitable format within 30 days
• If your personal data changes, we will be happy to update it should you inform us of the change.
• If you would like us to delete your personal information from our systems, then where possible (if not required for statutory or contractual requirements) we will do so within 30 days and provide confirmation that your data has been removed from our systems. To request that your personal data is erased from our systems, please contact us directly

Security precautions

The IT services we used such as website and CRM packages are protected and secure. For more information, please see our Confidentiality Policy Q502. (Note, our Confidentiality Policy is not published on our website as this document would be useful to those who might wish to compromise our security approach).

Should our systems and your data be breached, then we will notify you within at least 30 days of our recognising that this has occurred and provide you with full details of what parts of your personal data have been compromised.

Cookies 

Our website uses 'Cookies' to collect statistical data about your browsing activities. Please note that our 'Cookies' do not identify you as an individual.

Links from us to other websites 

In order to provide you with further information or additional reference points, our website may contain links to other websites run by other organisations.
Please be aware, that we are not responsible for the protection and privacy of your information which you provide whilst visiting other websites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Complaints procedure 

Please let us know if you are unhappy with how we have used your information. You can contact us using the details provided in this Policy.
If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO). Find out on their website how to report a concern.

The =Method team is expected to support the values expressed in this Policy.

Signed on behalf of Method Safety and Security Ltd and all group companies

 

Dil Wetherill – Managing Director                                                 Date     16th January 2019